Refund policy

Return & Refund Policy

Many of our products are custom-made or personalized, which may limit return eligibility. Please read the details below.

Eligibility

Items must be unused, unwashed, and in their original condition to qualify for a return or exchange.

Return Window

You must contact us within 7 days of receiving your order to request a return or exchange.

Non-Returnable Items

Custom-embroidered products, sale items, and gift cards are final sale and cannot be returned.

Damaged or Defective Items

If your order arrives damaged or defective, email us with photos at doubleknotpb@gmail.com and we will provide a replacement where applicable.

Refunds

Approved refunds will be issued to the original payment method. Shipping charges are non-refundable.

Contact

For return requests or questions, email doubleknotpb@gmail.com.